Terms & Conditions

Welcome to the bus ticket booking platform operated by Vision Edge Private Limited(“Company”, “we”, “us”, or “our”).

These Terms and Conditions govern your access to and use of our website and services for searching, selecting, and booking bus tickets. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or services.

Vision Edge Private Limited provides an online platform that enables customers to search, compare, and book bus tickets offered by various bus operators.

We act as a booking platform and facilitate the reservation of bus tickets between customers and the respective bus operators. The actual transportation service is provided by the respective bus operator.

By using our services, you agree to:

• Provide accurate and complete information while making a booking.
• Ensure that passenger details, travel dates, boarding points, and dropping points are correct before confirming the booking.
• Carry a valid ticket and any identification document required by the respective bus operator.
• Follow the rules, regulations, and instructions of the respective bus operator during the journey.
• Not use our website or services for any unlawful, fraudulent, or unauthorized purpose.

A booking will be considered confirmed only after successful payment and issuance of a booking confirmation or ticket.

Customers are advised to carefully review all booking details before completing the payment.

Vision Edge Private Limited reserves the right to cancel or reject a booking in case of incorrect information, payment failure, suspected fraudulent activity, technical errors, or any other valid reason.

The ticket price displayed at the time of booking may include the base fare and other applicable charges, taxes, convenience fees, or service charges.

Customers are responsible for reviewing the total payable amount before completing the payment.

Vision Edge Private Limited may use authorized payment gateways and banking partners to process payments securely.

Cancellation of bus tickets and refunds will be governed by the applicable cancellation and refund policy of the respective bus operator and our Cancellation & Refund Policy.

Applicable cancellation charges, service charges, convenience fees, or other charges may be deducted from the refund amount, where applicable.

Refund timelines may vary depending on the payment method, payment gateway, banking partner, and applicable policies.

Any changes to travel dates, passenger details, boarding points, dropping points, or other booking details may be subject to the policies of the respective bus operator.

Certain bookings may not be eligible for modification. Additional charges may apply for any permitted changes.

The bus operator is responsible for providing the transportation service, including matters related to:

• Bus operation and schedule
• Boarding and dropping arrangements
• Passenger safety during travel
• Bus delays, cancellations, or route changes
• Luggage policies
• Conduct and behavior of bus staff

Vision Edge Private Limited acts as a booking platform and will make reasonable efforts to assist customers with booking-related concerns.

Bus schedules, boarding points, routes, and travel timings may be changed or cancelled by the respective bus operator due to operational, weather, traffic, regulatory, technical, or other circumstances.

Vision Edge Private Limited shall not be held responsible for delays, cancellations, or changes caused by the respective bus operator or circumstances beyond our reasonable control. However, we will make reasonable efforts to provide assistance and facilitate communication where possible.

Passengers are responsible for their personal belongings and luggage during their journey.

Vision Edge Private Limited shall not be responsible for any loss, theft, or damage to luggage or personal belongings. Passengers are advised to follow the luggage policy of the respective bus operator.

Users must not:

• Provide false or misleading information
• Attempt fraudulent bookings or transactions
• Misuse the website or payment systems
• Interfere with the security or functionality of the platform
• Use the platform for any illegal or unauthorized activity

We reserve the right to suspend or restrict access to our services in case of misuse or violation of these Terms and Conditions.

Our services may involve third-party bus operators, payment gateways, and other service providers.

Vision Edge Private Limited is not responsible for the independent services, actions, policies, or practices of third-party service providers. Users may also be subject to the terms and conditions of such third parties.

Vision Edge Private Limited acts as an online booking platform and facilitates bus ticket bookings.

To the extent permitted by applicable law, Vision Edge Private Limited shall not be liable for any indirect, incidental, consequential, or special losses arising from:

• Delays or cancellation of bus services
• Changes in bus schedules or routes
• Loss or damage to luggage or personal belongings
• Actions or omissions of bus operators or third-party service providers
• Circumstances beyond our reasonable control

Nothing in these Terms and Conditions shall limit any rights that cannot be excluded under applicable law.

Your use of our services is also governed by our Privacy Policy. By using our website and services, you agree to the collection and use of your information in accordance with our Privacy Policy.

Vision Edge Private Limited may update or modify these Terms and Conditions from time to time.

Any updated Terms and Conditions will be published on our website. Your continued use of our services after the publication of updated terms constitutes your acceptance of the revised Terms and Conditions.