Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all bus ticket bookings made through the website or platform operated by Vision Edge Private Limited.

By booking a bus ticket through our platform, you agree to the cancellation and refund terms mentioned below.

Passengers may cancel their bus tickets through our website or platform, subject to the cancellation policy and terms applicable to the respective bus operator.

Cancellation charges may vary depending on:

• The bus operator's cancellation policy
• The time remaining before the scheduled departure
• The type of ticket or service booked
• Any applicable offers or promotional conditions

The applicable cancellation charges, if any, will be deducted from the refund amount.

Passengers are requested to cancel their tickets before the scheduled departure time.

Once the bus has departed, cancellation and refund may not be permitted unless otherwise specified by the respective bus operator or required under applicable laws.

Once a cancellation request is successfully processed, the eligible refund amount will be calculated based on the applicable cancellation policy.

The refund, after deduction of applicable cancellation charges and other permitted charges, will be processed to the original payment method or through another applicable refund method.

Refund processing timelines may vary depending on the payment method, banking partner, payment gateway, and respective bus operator.

While we will make reasonable efforts to process eligible refunds promptly, the actual time taken for the amount to reflect in the customer’s account may vary.

In case a bus service is cancelled by the bus operator or is significantly affected due to operational reasons, the refund will be processed as per the applicable policy of the respective bus operator.

Vision Edge Private Limited will facilitate the refund process wherever applicable; however, the final refund eligibility may depend on the bus operator’s terms and applicable regulations.

Customers are advised to carefully review all passenger, journey, boarding point, dropping point, travel date, and other booking details before confirming their booking.

Changes or cancellations due to incorrect information provided by the customer will be subject to the applicable cancellation policy.

Certain tickets, promotional offers, discounts, convenience fees, service charges, or other charges may be non-refundable, depending on the applicable terms and conditions.

Any such non-refundable amount will be clearly governed by the applicable booking and cancellation terms.

If a payment is deducted but the booking is unsuccessful or the ticket is not confirmed, the amount will be handled and refunded as per the applicable payment gateway and banking process.

Customers may contact our support team if the refund is not received within the expected processing timeline.