Privacy Policy

This Privacy Policy explains how Vision Edge Private Limited collects, uses, stores, and protects your personal information when you access or use our travel and bus booking services through our website.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

To provide travel and bus booking services, we may collect the following information:

• Name, mobile number, email address, and other contact details
• Passenger details required for travel bookings
• Travel preferences and booking information
• Pickup and drop location details
• Billing and payment-related information
• Identity or KYC documents, where required by law or regulatory authorities
• Information shared by you while contacting our customer support team
• Device, browser, IP address, and other technical information for security and service improvement purposes

We may use your information for the following purposes:

• To process and confirm bus and travel bookings
• To issue booking confirmations, tickets, invoices, and other travel-related communications
• To share necessary passenger and booking details with bus operators and travel service providers
• To process payments and refunds
• To verify customer identity and comply with KYC requirements, where applicable
• To provide customer support and resolve booking-related issues
• To communicate important updates, cancellations, schedule changes, and other travel-related information
• To improve our services, platform functionality, and customer experience
• To prevent fraud, misuse, and unauthorized transactions
• To comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

However, we may share relevant information with:

• Bus operators and travel service providers for completing your booking
• Payment gateway providers and banking partners for processing transactions
• Technology and service providers supporting our platform and operations
• Government authorities, regulators, or law enforcement agencies when required by applicable law
• Other parties where necessary to protect our legal rights, prevent fraud, or ensure the safety and security of our users and services

We share only the information necessary to provide the requested services or meet legal and regulatory obligations.

Payments for bus bookings may be processed through authorized payment gateway providers and banking partners.

We do not store sensitive payment information such as complete debit card or credit card details unless permitted and required under applicable laws and security standards. Payment information is handled through secure and authorized payment processing partners.

We implement reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, while we take appropriate steps to safeguard your information, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

We may use cookies and similar technologies to improve your browsing and booking experience, understand how our platform is used, enhance security, and improve our services.

You may choose to disable cookies through your browser settings; however, certain features of our platform may not function properly as a result.

We retain your personal information only for as long as necessary to provide our services, complete bookings and transactions, resolve disputes, comply with legal and regulatory obligations, and enforce our agreements.

Subject to applicable laws, you may request:

• Access to your personal information
• Correction or updating of inaccurate information
• Deletion of your personal information, where legally permitted
• Withdrawal of consent for certain uses of your information

For such requests, please contact us through the details provided below.

Vision Edge Private Limited may update or revise this Privacy Policy from time to time to reflect changes in our services, business practices, or legal and regulatory requirements.

Any updated Privacy Policy will be published on our website or platform. Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.